Privacy Policy

Introduction

This Privacy Policy will help you understand what information we collect from you and process using this website, how we obtain it, and what choices and rights you have about your personal data.

When we refer to “Mesh-AI” within this Privacy Policy, we are referring to the company Mesh-AI Limited of registered address 70 St Mary Axe, London, EC3A 8BE, United Kingdom; plus the associated websites, and any associated services or features which may be made available to you from this website.

Data Protection Framework

Mesh-AI is based within the United Kingdom, and as such have aligned our Privacy Policy with the EU General Data Protection Regulation (GDPR) which came into effect on 25th May 2018, under the supervision of the ICO within the UK.

1. OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

- User privacy and data protection are human rights.

- Personal data is a liability, it should only be collected, processed and stored when absolutely necessary, and should be protected with adequate security measures.

- We will never sell, rent or otherwise distribute or make public your personal information.

2. RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

- UK Data Protection Act 2018 (DPA)

- EU Data Protection Directive 2016/680 (DPD)

- EU General Data Protection Regulation 2016/679 (GDPR)

- Australian Privacy Act 1988 (APA)

- Privacy and Electronic Communications Regulations 2003

- California Consumer Privacy Act


This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection owner (details of whom can be found in section 17) for clarification.

3. CUSTOMER AND CITIZEN DATA

You may decide to send us your personal information via this website if you are seeking more information, requesting to attend one of our events, or for other similar purposes. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.

Mesh-AI may access and use your Customer Data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you, or (d) maintain the operations and security of the website and services we provide to you. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.

We will at all times handle and store your personal data in accordance with industry best practice aligned with ISO27001, the international standard for information security. This includes the activities and procedures undertaken by our own personnel and authorised third parties (see Section 11), and the technical controls which we have implemented to prevent unauthorised access, compromise or theft of information from our applications, supporting computer systems and premises.

4. SENSITIVE PERSONAL DATA

GDPR specifies a set of personal data categories which are considered to be “sensitive”, and which require special consideration by Data Controllers. This website and any services available from this website, and also any supporting Data Privacy Impact Assessments do not knowingly collect or process any sensitive personal data.

5. CHILDREN’S PERSONAL DATA

This website, and any services available from this website, are not directed to children under the age of 13. If you learn that a child under the age of 13 has provided us with their personal information without having parental consent, please contact the Mesh-AI Data Protection Owner on hello@mesh-ai.com immediately (refer to Section 17 for more detail) so that we can take appropriate action.

6. CUSTOMER AND CITIZEN DATA RIGHTS

Your rights on the information we hold about you

You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.

Right of Access

You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

Right of Rectification

If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us.

Right of Erasure

In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.

Right to object to or restrict processing

In certain circumstances, you have the right to object to our processing of your personal information by contacting us. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.

You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.

Right of Data Portability

In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.

You can ask us to transmit that information to you or directly to a third party organisation.

The above right exists only in respect of personal information that:

- you have provided to us previously; and

- is processed by us using automated means.

While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation's systems. We are also unable to comply with requests that relate to personal information of others without their consent.

You can exercise any of the above rights by contacting us using any of the methods in the Contact section below.

Consent

To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by using the details in Section 17 below Contacting Mesh-AI.


Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.


If you are unhappy about our use of your personal information, you can contact us using the details in Section 17 below. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:

Telephone: 0303 123 1111

Website: https://ico.org.uk/concerns/

Post: Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You may prefer to, and are entitled to, lodge a complaint with a different supervisory authority in a country of your choice. A list of European Supervisory Authorities is available here: http://ec.europa.eu/justice/da...

7. DATA BREACHES

We will report any relevant data breach to any of our third party data processors, data subjects and relevant authorities within 72 hours of becoming aware of the breach, where feasible.

8. DATA CONTROLLER

The Data Controller of the data gathered through this website is:

Mesh-AI Limited, a UK Private limited Company with company number: 13406761

Whose registered office is:

70 St Mary Axe, London, EC3A 8BE

9. PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons as listed in the sub-sections below.

We will retain data for the following periods, based on these source types:

- Record sourced with consent: For lifetime of company

- Contact previously sourced with legitimate interest: 3yr since last activity

- Passively sourced record: 1 month or convert to consent

9.1 Site visitation tracking

Google Analytics

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 11 below).


GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.


Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

HubSpot

We use HubSpot forms on the website for users to submit info in order to download white papers, register for Mesh-AI hosted events/webinars, and for submitting a 'Get In Touch' enquiry. On these HubSpot forms, the user has the option to tick the "I would like to receive marketing communications regarding Mesh-AI news, services and events" checkbox if they wish, or alternatively the user can choose to leave this checkbox blank.


Additionally, there are other HubSpot forms on the website that visitors can use to sign-up to our email newsletters.


We also use HubSpot for our Marketing Automation system, for sending marketing communications regarding Mesh-AI news, services and events to subscribers. You may unsubscribe from these communications at any time.


We consider HubSpot to be a third party data processor (see section 11 below). HubSpot data also syncs with our Salesforce CRM, which is what we use for CRM services (also a third party data processor - see section 11 below).


What Types of Information Does HubSpot Collect?


- Personal Data: “Personal Data” is information that, directly or indirectly, identifies you or another individual and which may include: name, title, company name, job function, expertise, postal address, telephone number, email address (i.e. can be entered through a HubSpot form on the website when downloading white papers, registering for an event or webinar, or filling in a 'Get in Touch' form). Additionally, personal data may include browser and device information (including IP Address), and information collected through cookies and other similar technologies. If you submit any Personal Data (e.g. through a HubSpot form) relating to other people to HubSpot or to HubSpot’s service providers in connection with the Sites, you represent that you have the authority to do so and to permit HubSpot to use the information in accordance with HubSpot's Privacy Notice.


- Other Information: “Other Information” is any information that does not and cannot be used to reveal your identity or that of another individual, such as information which has been fully and permanently anonymized and aggregated. HubSpot uses this information to facilitate operation of the Sites.


How Does HubSpot Collect Information?

HubSpot and HubSpot's service providers collect Personal Data and Other Information in a variety of ways, including:


- Through the Sites: HubSpot collect information through the Sites, e.g., when you submit a 'Get in Touch' form, register for a webinar, contact us, subscribe to our email newsletter, download content (e.g. whitepapers).


- Offline: HubSpot collect information from you offline, such as when you attend one of our events.


- Through You: HubSpot collects information such as your location or your preferred means of communication when you voluntarily provide it.


- Information From Other Sources: In order to enhance HubSpot's ability to provide relevant marketing, offers, and services to you through HubSpot, HubSpot obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.


- Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites (such as the Apps) you are using. Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. HubSpot uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and for monitoring the regions from which you navigate to HubSpot’s Sites.


- Through Cookies and Other Similar Technologies: "Cookies" include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with the Sites. When you visit HubSpot Sites (i.e. a landing page hosted on HubSpot), HubSpot may send one or more cookies to your device. They enable HubSpot to store information about your device which helps HubSpot, amongst other things, to provide you with a good experience when you browse HubSpot Sites and enhance the level of services and functions provided. HubSpot also use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of HubSpot Sites and other websites. To do so, these companies may place or recognize a unique cookie or similar on your browser. HubSpot recognizes automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions. Please review HubSpot's Cookies Policy for more information.


- By Aggregating Information: Aggregated Personal Data does not personally identify you or any other user of the HubSpot Sites (for example, HubSpot may aggregate Personal Data to calculate the percentage of HubSpot page visitors who have a particular telephone area code).

HubSpot tracks visitors using browser cookies. Every time a visitor lands on your website, HubSpot will check for the presence of an existing tracking cookie. If one does not exist, HubSpot spins up a unique cookie for that visitor and will log every page that person visits moving forward.

There are a few things to be aware of in regards to how HubSpot handles tracking cookies:

- Visitors will be tracked anonymously even before they become contacts. If and when a visitor fills out a form, HubSpot will associate their previous page views based on the tracking cookie.

- If a visitor deletes his or her cookies, he or she will be considered a new visitor and will be assigned a new cookie. However, HubSpot will automatically deduplicate form submissions coming from the same email address, even if different browser cookies were associated with the submissions.

- Since cookies are unique to a browser, if two people share a single computer, their submissions will be associated with the same contact record. This deduplication by cookie ensures that if a contact submits multiple forms on your website using different email addresses, all submissions will be associated with a single record in HubSpot since they are all from the same contact. Keep in mind that if you submit multiple test submissions from one browser with different email addresses, these submissions will overwrite each other on a single contact record in HubSpot due to the common tracking cookie. The best way to test submissions, if you don't want them to be associated with the same contact, is to test using the private browsing mode of your web browser.

HubSpot will also attribute visits to a contact if the contact clicks a link in a tracked marketing email which directs to a page with the HubSpot tracking code installed. Lastly, the Tracking Code API can also be used to track visitors in HubSpot.

Full details on HubSpot’s Privacy Policy can be found here.


9.2 Contact forms and email links

Should you choose to contact us using the contact form on our Contact Us page, the data that you supply will be forwarded to Hubspot and Salesforce. Hubspot provide us with marketing automation services and we consider Hubspot to be third party data processors (see section 11 below). Salesforce provide us with CRM services and we consider Salesforce to be a third party processor (see section 11 below). The contact details you submit will not be stored on the mesh-ai.com website database.


Should you choose to contact us via email, the data you supply will be processed in Google Mail and Google Drive.

9.3 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Hubspot and Salesforce. Hubspot provides us with marketing automation services and we consider Hubspot to be third party data processors (see section 11 below). Salesforce provide us with CRM services and we consider Salesforce to be a third party processor (see section 11 below). The email address that you submit will not be stored within the mesh-ai.com website’s own database.


You can subscribe to the email newsletter through an online automated process should you wish to do so but you do so at your own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.


Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email content. Subscriber activity is tracked and stored in Hubspot and Salesforce for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.


Your email address will remain within Hubspot’s and Salesforce’s database for up to 3 years from the date of your consent, or for as long as we continue to use Hubspot’s services for email marketing or until you specifically request removal from the list. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.


If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.


While your email address remains within the Hubspot’s database, you will receive periodic (approximately once a week) newsletter-style emails from us.

Should you decide to opt out of any further communication, you have the option to delete your profile data from our system entirely at any time by emailing hello@mesh-ai.com to request you be unsubscribed and removed.

Resources & Further Information:

EU General Data Protection Regulation 2016 (GDPR)

Privacy and Electronic Communications Regulations 2003

Privacy and Electronic Communications Regulations 2003 – The Guide

10. ABOUT THIS WEBSITE'S SERVER

This website is hosted by Amazon Web Services (AWS) within a secure UK based data centre. We consider AWS to be a third party data processor (see section 11 below). All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

11. OUR DECLARATION OF THIRD PARTY DATA SUB-PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All of these third parties are certified to the EU-US Privacy Shield (2016) Framework.


- Google (for website analytics) https://www.google.com/intl/en...


- Hubspot (for contact management, website forms, marketing automation services, and email marketing) https://legal.hubspot.com/priv...


- AWS (for hosting this website) https://aws.amazon.com/privacy...


- Salesforce (for sales administration and account management purposes) https://www.salesforce.com/com...


- LinkedIn (social media) https://www.linkedin.com/stati...


- Facebook (social media) https://www.facebook.com/about...


- Twitter (social media) https://twitter.com/privacy


- Instagram (social media) https://www.instagram.com/abou...


- Eventbrite (event management) https://www.eventbrite.com/sup...


- Go to Webinar (for hosting webinars) https://secure.logmein.com/hom...


- Google Adwords and remarketing (digital advertising) https://policies.google.com/te...


The activities within which each of these Data Processors participates have been recorded within the applicable Privacy Impact Assessments (also known as Data Protection Impact Assessments under GDPR).

12. COOKIE POLICY

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.


We use both session-based and persistent cookies, dependent upon how you use or interact with our website. Cookies are small files saved to the user’s computer or mobile device that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser deletes them, or until they expire.


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Google Analytics

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The cookies in use to deliver Google Analytics service are described in the table below.


Cookie:

__utma

__utmb

__utmc

__utmv

__utmz


Title:

Google Analytics


Description:

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.


Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

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Hubspot

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HubSpot uses the following types of cookies:

- Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites. 

- Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

- Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.

- Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

- Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.

The cookies in use to deliver HubSpot’s service are described in the tables below. (HubSpot service use is explained earlier in this Privacy Policy).


Cookies used in the HubSpot product (app.hubspot.com) - 

1)

Cookie Name: AWSELB 

Domain: app.hubspot.com

Vendor: Amazon 

Purpose: AWS Elastic Load Balancer 

Category: Performance


2)

Cookie Name: __utma

Domain: hubspot.com

Vendor: Google 

Purpose: Google Analytics

Category: Targeting


3)

Cookie Name: __utmb 

Domain: hubspot.com 

Vendor: Google

Purpose: Google Analytics 

Category: Targeting


4)

Cookie Name: __utmc 

Domain: hubspot.com 

Vendor: Google 

Purpose: Google Analytics 

Category: Targeting

5)

Cookie Name: __utmz 

Domain: hubspot.com 

Vendor: Google 

Purpose: Google Analytics 

Category: Targeting


6)

Cookie Name: _gauges_unique_hour 

Domain: hubspot.com 

Vendor: Gauges 

Purpose: Gauges Analytics 

Category: Performance


7)

Cookie Name: _gauges_unique_day 

Domain: hubspot.com

Vendor: Gauges

Purpose: Gauges Analytics 

Category: Performance


8)

Cookie Name: _gauges_unique_month 

Domain: hubspot.com 

Vendor: Gauges 

Purpose: Gauges Analytics 

Category: Performance


9)

Cookie Name: _gauges_unique_year 

Domain: hubspot.com 

Vendor: Gauges 

Purpose: Gauges Analytics 

Category: Performance


10)

Cookie Name: _gauges_unique 

Domain: hubspot.com

Vendor: Gauges 

Purpose: Gauges Analytics 

Category: Performance


11)

Cookie Name: apex__product 

Domain: hubspot.com

Vendor: Salesforce

Purpose: Salesforce Analytics 

Category: Strictly Necessary


12)

Cookie Name: __hstc 

Domain: hubspot.com 

Vendor: HubSpot 

Purpose: HubSpot Analytics

Category: Targeting


13)

Cookie Name: __hssrc 

Domain: hubspot.com 

Vendor: HubSpot 

Purpose: HubSpot Analytics 

Category: Targeting


14)

Cookie Name: __hssc 

Domain: hubspot.com 

Vendor: HubSpot 

Purpose: HubSpot Analytics 

Category: Targeting


15)

Cookie Name: hsPagesViewedThisSession 

Domain: hubspot.com 

Vendor: HubSpot 

Purpose: HubSpot Analytics 

Category: Strictly Necessary


16)

Cookie Name: __hs_preview_auth

Domain: preview.hs-sites.com

Vendor: HubSpot

Purpose: Memberships Authentication

Category: Strictly Necessary


17)

Cookie Name: hubspotutk 

Domain: hubspot.com 

Vendor: HubSpot 

Purpose: HubSpot Analytics 

Category: Targeting


18)

Cookie Name: hubspot.hub.id 

Domain: hubspot.com 

Vendor: HubSpot 

Purpose: HubSpot Authentication 

Category: Strictly Necessary


19)

Cookie Name: hubspotauth 

Domain: hubspot.com 

Vendor: HubSpot

Purpose: HubSpot Authentication

Category: Strictly Necessary


20)

Cookie Name: hubspotauthcms 

Domain: hubspot.com

Vendor: HubSpot

Purpose: HubSpot Authentication

Category: Strictly Necessary


21)

Cookie Name: hubspotauthremember 

Domain: hubspot.com 

Vendor: HubSpot 

Purpose: HubSpot Authentication 

Category: Functionality


22)

Cookie Name: _hs_opt_out

Domain: hubspot.com

Vendor: HubSpot

Purpose: Opt out of HubSpot tracking

Category: Strictly Necessary


23)

Cookie Name: hs_c2l

Domain: hubspot.com

Vendor: HubSpot

Purpose: HubSpot Authentication

Category: Functionality


24)

Cookie Name: hubspotutktzo

Domain: academy.hubspot.com

Vendor: HubSpot

Purpose: Time Zone Offset

Category: Functionality


25)

Cookie Name: __hluid

Domain: hubspot.com

Vendor: HubSpot

Purpose: In-app usage tracking

Category: Targeting


26)

Cookie Name: mp_id_mixpanel

Domain: hubspot.com 

Vendor: Mixpanel

Purpose: In-app usage tracking

Category: Targeting


27)

Cookie Name: __cfduid

Domain: hubspot.com

Vendor: Cloudflare

Purpose: Detection of malicious actors

Category: Strictly Necessary


28)

Cookie Name: __cfruid

Domain: hubspot.com

Vendor: Cloudflare

Purpose: Rate limiting policies <https://community.cloudflare.com/t/what-does-cfruid-cookie-do/65510>

Category: Strictly Necessary


29)

Cookie Name: ConsentGDPR-{tenant}

Domain: seismic.com

Vendor: Seismic

Purpose: GDPR consent status

Category: Functionality


30)

Cookie Name: SeismicPreferences

Domain: seismic.com

Vendor: Seismic

Purpose: Link preferences

Category: Functionality


31)

Cookie Name: {linkToken}

Domain: seismic.com

Vendor: Seismic

Purpose: Link preferences in Internet Explorer

Category: Functionality


32)

Cookie Name: SeismicCompliancePreferences-{tenant}

Domain: seismic.com

Vendor: Seismic

Purpose: Compliance preferences

Category: Functionality


33)

Cookie Name: UniqueInteractionProof

Domain: seismic.com

Vendor: Seismic

Purpose: Robot check

Category: Functionality


34)

Cookie Name: quickShareTrackRecipientTip

Domain: seismic.com

Vendor: Seismic

Purpose: Usage tips

Category: Functionality

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The Mesh-AI website has the HubSpot tracking code, and as such, the cookies below may be set on your browser when visiting the Mesh-AI site.


Necessary cookies


These are essential cookies that do not require consent.


1) __hs_opt_out

    - This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.

    - This cookie is set when you give visitors the choice to opt out of cookies.

    - It contains the string "yes" or "no".

    - It expires in 13 months.


2) __hs_do_not_track

    - This cookie can be set to prevent the tracking code from sending any information to HubSpot.

    - It contains the string "yes".

    - It expires in 13 months.


3) __hs_initial_opt_in

    - This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.

    - It contains the string "yes" or "no".

    - It expires in seven days.


4) __hs_cookie_cat_pref

    - This cookie is used to record the categories a visitor consented to.

    - It contains data on the consented categories.

    - It expires in 13 months.


5) hs_ab_test

    - This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.

    - It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.

    - It expires at the end of the session.


6) <id>_key

    - When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.

    - The cookie name is unique for each password-protected page.

    - It contains an encrypted version of the password so future visits to the page will not require the password again.

    - It expires in 14 days.


7) hs-messages-is-open

    - This cookie is used to determine and save whether the chat widget is open for future visits.

    - It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.

    - If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.

    - It contains a boolean value of True if present.

    - It expires in 30 minutes.


8) hs-messages-hide-welcome-message

    - This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.

    - It contains a boolean value of True or False.

    - It expires in one day. 


9) __hsmem

    - This cookie is set when visitors log in to a HubSpot-hosted site.

    - It contains encrypted data that identifies the membership user when they are currently logged in.

    - It expires in one year. 


10) hs-membership-csrf

    - This cookie is used to ensure that content membership logins cannot be forged.

    - It contains a random string of letters and numbers used to verify that a membership login is authentic.

    - It expires at the end of the session.


11) hs_langswitcher_choice

    - This cookie is used to save the visitor’s selected language choice when viewing pages in multiple languages.

    - It gets set when an end user selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future, if they are available.

    - It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be "EN-US:hubspot.com".

    - It expires in two years.


12) __cfruid

- This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn more about Cloudflare cookies <https://support.cloudflare.com/hc/en-us/articles/200170156-Understanding-the-Cloudflare-Cookies>. It expires at the end of the session.


Analytics cookies 

These are non-essential cookies controlled by the cookie banner. If you're a visitor to a site supported by HubSpot, you can opt out of these cookies by not giving consent.

1) __hstc

    - The main cookie for tracking visitors.

    - It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

    - It expires in 13 months.

2) hubspotutk

    - This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.

    - It contains an opaque GUID to represent the current visitor.

    - It expires in 13 months.

3) __hssc

    - This cookie keeps track of sessions.

    - This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.

    - It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

    - It expires in 30 minutes.

4) __hssrc

    - Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.

    - If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

    - It contains the value "1" when present.

    - It expires at the end of the session.

If you are logged in to HubSpot, HubSpot will set additional authentication cookies. Learn more about cookies set in the HubSpot product <https://knowledge.hubspot.com/articles/kcs_article/account/hubspot-cookie-security-and-privacy>.

Functionality cookies

Chatflow cookie

This is the cookie used for the chatflows tool. If you're a visitor, this allows you to chat with a representative on the site.

1) messagesUtk

    - This cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser.

    - HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted.

    - This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to the visitor when they visit www.example.com, and vice versa. 

    - It contains an opaque GUID to represent the current chat user.

    - It expires in 13 months.

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12.1 Google Analytics Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage...

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.


http://www.google.com/analytic...

12.2 Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

- Internet Explorer http://windows.microsoft.com/e...

- Google Chrome https://support.google.com/chr...

- Mozilla Firefox http://support.mozilla.org/en-...

- Apple Safari http://docs.info.apple.com/art...

13. EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; google.com or facebook.com.)


The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

14. ADVERTS AND SPONSORED LINKS

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

15. SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.


Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.


This website may use social sharing buttons from LinkedIn, Facebook, Instagram and Twitter which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. We consider LinkedIn, Instagram, Facebook and Twitter to be third party data processors (see section 11 above).

16. SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: https://bit.ly/2jP0mdn).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

17. CONTACTING MESH-AI

At Mesh AI we are committed to providing you with full transparency with regard to your information rights. If you have any questions about this Privacy Policy, or if you would like to exercise any of your statutory rights please write to

The Data Protection Owner, Mesh-AI Limited, 70 St Mary Axe, London, EC3A 8BE, or email: hello@mesh-ai.com

Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our information rights practices, please let us know as soon as possible . We’ll investigate the situation and where necessary, set about putting things right as quickly as possible. We will also take steps to avoid similar problems happening in the future.

Please note, all electronic correspondence, including emails, are subject to the terms of this privacy notice.

18. CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.


This website uses cookies to maximize your experience and help us to understand how we can improve it. By clicking 'Accept', you consent to the use of these cookies. If you would like to manage your cookie settings, you can control this in your internet browser. Find out more in our Privacy Policy